CUSTOMER SERVICE
Contact Us
Email
CustomerService@HUE.com
PressRelations@HUE.com
Call
1-800-575-3497 (closed weekends and holidays)
Write
Kayser-Roth Consumer Relations
PO Box 26535 Greensboro, NC 27415-6535
Email Requirement
An email address is required when you purchase online. We will need to send emails regarding your order confirmation and shipping information. We will not sell or use your email information. See our Privacy Policy for more details.
Phone Orders
If you prefer, you can place your order over the phone by calling 1-800-575-3497 M-F (8-5pm) closed weekends and holidays. To expedite your call, please be sure to write down the brand, style, color, size and desired quantity prior to calling.
Canceling Orders
If you find any errors in your order confirmation email or need to cancel the order, follow the link provided in the email to re-access your order history. You will be able to cancel the order by clicking the "cancel" button at the bottom of the page. You must cancel your order by 2 a.m. the next business day. If the "cancel" button is unavailable, call a customer service representative at 1-800-575-3497.
Shipping and Handling
We ship all orders via USPS Priority Mail. We make every effort to ship within 5 business days (excluding holidays). Shipping and handling is $5 for all orders. No international orders are accepted at this time. To ship to separate addresses, you must complete separate orders. You are responsible for shipping costs on returns and original shipping charges will not be refunded.
Returns
Your satisfaction is guaranteed. If you are not satisfied with your product please send it back for a refund or exchange. If you have worn your product, please launder and securely package before returning. Indicate the reason you are returning the product and include your packing slip. Return postage cannot be reimbursed. Your refund will be posted to your credit card in 3-4 weeks. Send return to:
HUE.com Returns
Kayser-Roth
714 W. Interstate Service Rd.
Graham, NC 27253
If you are making a return purchased at a retail store, please send laundered product with your sales receipt and reason for return to:
Kayser-Roth Corporation
Legwear Consumer Relations
PO Box 26535
Greensboro, NC 27415-6535
Browser Specification
This site has been designed to use Microsoft Internet Explorer version 5.0 or higher and/or Netscape Navigator version 7.0 or higher. However, the site is viewable to several different browsers. HUE also utilizes limited Flash technology. Flash is not required to use HUE.com; however, if you'd like to visit www.flash.com, you can download Flash for free and view HUE.com at its best.
Cookies
Cookies are small text files that allow us to keep track of the items you've selected to add to your shopping cart. In fact, before you can add a selection to your cart, your browser must accept cookies. Cookies cannot damage your computer hardware or software, and they contain no personal information.
Security
As certified by Equifax, our online store is secured with secure socket layer encryption (SSL) for your protection. If you are using the latest release of a well-known browser it will recognize the secure connection and symbolize it with a lock, or a key. If your browser does not recognize the site as secure, you can verify it by looking at the address on the web page upon checkout. It will begin with "https:" instead of "http:."
My Account
Creating an account is not required to purchase from HUE.com. However, by creating an account you will enjoy fast and easy checkout. Enter your information just once and we will expedite the checkout process by pre-filling all of your shipping and billing information. When you create an account with HUE.com, you can sign up for re-order reminders, access your online order history, and opt-in to receive special offers and discounts, as well as other informational emails.
Privacy
HUE will not share the personal information you provide when registering. See our Privacy Policy for more details.
Guarantee
Your satisfaction is guaranteed. If you are not completely satisfied with your purchase for any reason, you may return the laundered product at any time and we will refund your purchase less shipping and handling charges. We do not reimburse return postage.
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