CUSTOMER SERVICE


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Email
consumercare@HUE.com
pressrelations@HUE.com

Call

1-800-575-3497 (closed weekends and holidays)

Write

Kayser-Roth Consumer Relations
PO Box 26535 Greensboro, NC 27415-6535

Email Requirement

An email address is required when you purchase online. We will need to send emails regarding your order confirmation and shipping information. We will not sell or use your email information. See our Privacy Policy for more details.

Phone Orders

If you prefer, you can place your order over the phone by calling 1-800-575-3497 M-F (8-5pm) closed weekends and holidays. To expedite your call, please be sure to write down the brand, style, color, size and desired quantity prior to calling.

Canceling Orders

If you find any errors in your order confirmation email or need to cancel the order, follow the link provided in the email to re-access your order history. You will be able to cancel the order by clicking the "cancel" button at the bottom of the page.  If the "cancel" button is unavailable, call a customer service representative at 1-800-575-3497.

Shipping & Handling

When will your order ship?
We make every effort to ship in-stock orders with-in 2-3 business days (Monday-Friday).

Shipping Options:
We ship exclusively with United Parcel Service (UPS) and we offer economy, standard ground, two day and next day shipping options. We currently ship to the 50 United States; we do not offer international shipping options. Shipping outside the lower 48 states may require additional transit time.

Please Note:
All packages going to a PO Box, APO or FPO will be shipped via USPS, UPS will NOT deliver to addresses with PO Box, APO or FPO (additional transit time maybe required).

How much will your shipment cost?

  Standard Two Day Next Day
Under $100 $7.00 $14.99 $27.99
Over $100 Free $14.99 $27.99


When can you expect to receive your order?
Economy:

Most orders shipping to destinations within the continental United States should receive their orders within 7-10 business days of shipment. (Limited tracking availability may apply).

Standard Ground:  Most orders shipping to destinations within the continental United States should receive their orders within 1 – 5 business days of shipment. (UPS Tracking issued with each package). 

Two Day: Delivery by the end of the second business day, some locations in Alaska and Hawaii require additional transit time. 

Next Day: Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination. Some locations in Alaska and Hawaii require additional transit time. 


Cut off times for two day and next day shipments?
Orders must be received by 2:00 pm EST. (11 am PT) to qualify for next day or two day shipping. Orders placed after 2:00 pm will be processed the following business day. We only process orders Monday – Friday, excluding federal and local holidays within the United States. 

Do we ship to multiple addresses?
We do not ship part of your order to one address and the remainder of your order to another address.

Sales Tax Duties:
Currently we collect state taxes for orders shipping to North Carolina and New York. The appropriate tax will be added to your total at check out.

 

Returns

Satisfaction Guarantee:
HUE® is always committed to outstanding quality. If you find that your HUE® product has a defect in manufacturing or material, we will accommodate an exchange or refund- guaranteed!

If you are not completely satisfied with this product, please return it to the retailer where purchased. If this is not possible, please return within 90 days of purchase along with the original store receipt or packing list and an explanation for the return to the address below and we will gladly issue a replacement, a coupon or a refund.

In addition, please launder your product before returning. Wrap your package securely and allow 3-4 weeks for your transaction to be processed. Return postage cannot be reimbursed. If you have questions or need assistance, please email consumercare@hue.com or call us at 1-800-575-3497. Consumer Care representatives are available to assist you Monday through Friday 9:00am – 5:00pm Eastern Standard Time (closed weekends and holidays).

Please mail returns to:
Kayser-Roth Consumer Care
PO Box 26535
Greensboro, NC 27415-6535

Browser Specification

This site has been designed to use Microsoft Internet Explorer version 5.0 or higher and/or Netscape Navigator version 7.0 or higher. However, the site is viewable to several different browsers. HUE also utilizes limited Flash technology. Flash is not required to use HUE.com; however, if you'd like to visit www.flash.com, you can download Flash for free and view HUE.com at its best.

Cookies

Cookies are small text files that allow us to keep track of the items you've selected to add to your shopping cart. In fact, before you can add a selection to your cart, your browser must accept cookies. Cookies cannot damage your computer hardware or software, and they contain no personal information.

Security

As certified by Equifax, our online store is secured with secure socket layer encryption (SSL) for your protection. If you are using the latest release of a well-known browser it will recognize the secure connection and symbolize it with a lock, or a key. If your browser does not recognize the site as secure, you can verify it by looking at the address on the web page upon checkout. It will begin with "https:" instead of "http:."

My Account

Creating an account is not required to purchase from HUE.com. However, by creating an account you will enjoy fast and easy checkout. Enter your information just once and we will expedite the checkout process by pre-filling all of your shipping and billing information. When you create an account with HUE.com, you can sign up for re-order reminders, access your online order history, and opt-in to receive special offers and discounts, as well as other informational emails.

Privacy

HUE will not share the personal information you provide when registering. See our Privacy Policy for more details.

Guarantee

Satisfaction Guarantee:
HUE® is always committed to outstanding quality. If you find that your HUE® product has a defect in manufacturing or material, we will accommodate an exchange or refund- guaranteed!

If you are not completely satisfied with this product, please return it to the retailer where purchased. If this is not possible, please return within 90 days of purchase along with the original store receipt or packing list and an explanation for the return to the address below and we will gladly issue a replacement, a coupon or a refund.

In addition, please launder your product before returning. Wrap your package securely and allow 3-4 weeks for your transaction to be processed. Return postage cannot be reimbursed. If you have questions or need assistance, please email consumercare@hue.com or call us at 1-800-575-3497. Consumer Care representatives are available to assist you Monday through Friday 9:00am – 5:00pm Eastern Standard Time (closed weekends and holidays).

Please mail returns to:
Kayser-Roth Consumer Care
PO Box 26535
Greensboro, NC 27415-6535

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